Terms of Service

Last updated: June 12, 2026

Overview

This website is operated by DialUpDuo LLC, an Arizona limited liability company ("DialUpDuo", "we", "us", and "our"). By visiting our website, browsing our products, placing an order, or using any part of our site, you agree to these Terms of Service ("Terms").

Please read these Terms carefully before using our website. They include a binding arbitration provision and class action waiver in Section 22 that affect how disputes between us are resolved. If you do not agree to these Terms, you should not use this website or purchase from DialUpDuo.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or place of residence, or that you are using the site with permission from a parent or legal guardian.

You may not use our website, products, content, or services for any unlawful or unauthorized purpose. You also agree not to transmit viruses, malware, harmful code, spam, or anything that could interfere with the operation of this website.

A violation of these Terms may result in termination of your access to our website or services.

2. Our Products

DialUpDuo sells playful gifts, decor, and small accessories for pet lovers, readers, plant people, crafters, and creative spaces. Many of our items are made-to-order or prepared in small batches.

We do our best to display product photos, colors, sizes, and descriptions as accurately as possible. However, colors may appear slightly different depending on your screen, lighting, device settings, or material availability.

Product availability, pricing, descriptions, options, and promotions may change at any time without notice. We reserve the right to discontinue any product at any time.

3. Custom, Personalized, and Made-to-Order Items

Some DialUpDuo products include custom options, color choices, personalization, design variations, uploaded photos, or made-to-order details.

Some custom or made-to-order items may require us to follow up by email with a mockup, color confirmation, or design approval before we make your item. If approval is needed, delayed replies may delay processing and shipping.

You are responsible for reviewing all personalization, spelling, colors, sizes, and custom details before submitting your order or approving a mockup. The preview shown in our product customizer, or the mockup we send you, is what we will make. Once a custom item has been made, changes may not be possible.

Your content in custom orders. When you upload a photo, enter custom text, or create a design for a custom product, you keep ownership of your content. You grant us a limited, non-exclusive license to store, display, reproduce, and modify that content solely as needed to produce your item, generate previews, fulfill your order, handle reorders, and provide customer support. We will not use your uploaded photos in our marketing without your explicit permission.

You promise that any content you submit for a custom order is yours to use, and that it does not infringe anyone's copyright, trademark, publicity, or privacy rights, and is not unlawful, hateful, or obscene. We may decline to produce any custom order whose content we reasonably believe violates these standards or the law, and in that case we will refund you.

Custom products, personalized products, and made-to-order items with approved custom details may not be eligible for return unless they arrive damaged or there is an issue with the order. Please review our Return Policy for more information.

4. Orders and Order Acceptance

When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability issues, shipping restrictions, or orders that appear to be placed by resellers or distributors. If we cancel an order you have already paid for, we will refund you.

If we cancel or change an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.

5. Pricing, Promotions, and Discounts

Prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, discounts, and product availability may change without notice.

Discount codes must be entered at checkout and may be subject to expiration dates, exclusions, minimum order requirements, first-order requirements, one-time-use limits, or other conditions. Discounts generally cannot be applied retroactively after an order has been placed.

We reserve the right to modify, cancel, or refuse promotions at any time, including in cases of suspected misuse, technical error, or abuse.

6. Shipping

DialUpDuo currently ships within the United States only. We hope to expand to more locations in the future.

Processing times can vary by item and order volume, but most orders are made and packed within 1-3 business days.

Shipping time depends on the carrier and destination. Most U.S. orders arrive within 3-5 business days after they are shipped, but delivery estimates can vary during busy seasons, holidays, or weather delays.

Once your order ships, you will receive tracking information. Risk of loss and title for items pass to you when we deliver the package to the carrier, but if a package is lost in transit we will work with you and the carrier in good faith to track it down or make it right, as described in our Shipping Policy.

For more details, please review our Shipping Policy.

7. Returns, Refunds, and Damaged Items

We want you to love what you receive from DialUpDuo. If something is not quite right, please review our Return Policy.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging so we can review the issue and help make it right.

You can reach us through our Contact Page or by using the floating chat button on our website.

8. Accuracy of Information

We do our best to keep product information, prices, shipping details, promotions, and website content accurate and up to date. However, errors, inaccuracies, or omissions may occasionally occur.

We reserve the right to correct errors, update information, change prices, cancel orders, or modify content at any time without prior notice, including after an order has been submitted. If a correction affects an order you already placed, we will contact you before proceeding.

9. Billing and Payment Information

You agree to provide accurate and complete payment, billing, shipping, and contact information for all purchases made through our store.

Payments are processed through Shopify and/or third-party payment providers. We do not store full credit card numbers on our website.

You agree to promptly update your account and contact information so we can complete your transactions and contact you if needed.

10. Accounts

If you create an account on our website, you are responsible for keeping your login information secure and for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms, appear fraudulent, or misuse our website or services.

11. Email, SMS, Chat, and Communications

By placing an order or contacting us, you agree that we may contact you about your order, account, shipping updates, custom order details, customer service questions, or other transaction-related needs.

If you opt in to email marketing, SMS marketing, newsletters, or promotional messages, you may unsubscribe or opt out at any time according to the instructions provided in those messages. Consent to marketing messages is never a condition of purchase.

You can also contact us through our Contact Page or by using the floating chat button on our website.

12. Intellectual Property

All content on this website, including product photos, product descriptions, designs, graphics, logos, text, layout, branding, and other materials, is owned by DialUpDuo LLC or used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, sell, modify, publish, or use our content, designs, images, branding, or product listings without our prior written permission.

13. Copyright Complaints

We respect intellectual property rights and expect the same from our customers. If you believe content on our website infringes your copyright, send a notice to contact@dialupduo.com with the subject line "Copyright Notice" that includes: (1) identification of the copyrighted work; (2) the URL or location of the material you believe infringes it; (3) your name, address, email, and phone number; (4) a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; (5) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act for the owner; and (6) your physical or electronic signature.

We will review valid notices promptly and remove or disable access to infringing material where appropriate. We may terminate the ordering privileges of customers who repeatedly submit infringing content for custom products.

14. User Comments, Reviews, Feedback, and Submissions

Our website lets verified customers post product reviews, including star ratings, text, and photos. If you send us feedback, reviews, photos, suggestions, ideas, comments, messages, or other submissions, you grant us a non-exclusive, royalty-free, perpetual license to use, edit, publish, display, reproduce, and share that content in connection with our business, website, marketing, social media, and customer service, unless prohibited by law or otherwise agreed in writing. You can ask us to take down a review you posted at any time by contacting us.

You agree that your submissions will not violate the rights of any third party, including intellectual property rights, privacy rights, or publicity rights. You also agree not to submit unlawful, harmful, abusive, misleading, defamatory, obscene, or malicious content, and not to post reviews of products you did not actually purchase or use.

We moderate reviews for the standards above. We may remove or refuse content that we determine, in our discretion, is inappropriate, unlawful, offensive, misleading, spammy, or otherwise harmful. We do not suppress or edit reviews just because they are negative, and we do not pay for reviews.

15. Third-Party Tools, Apps, and Links

Our website may include links to third-party websites, tools, apps, payment processors, shipping providers, social platforms, review tools, analytics tools, or other services that we do not own or control.

We are not responsible for third-party websites, tools, content, policies, services, or practices. Please review third-party terms and policies before using their services.

Use of third-party tools or websites is at your own risk.

16. Privacy

Your submission of personal information through our store is governed by our Privacy Policy, and our use of cookies is described in our Cookie Policy.

Privacy laws and customer data requirements continue to evolve across U.S. states and other jurisdictions, so our Privacy Policy may be updated from time to time to reflect our practices and legal requirements.

17. Prohibited Uses

You may not use our website, content, products, or services:

• For any unlawful purpose
• To violate any law, regulation, ordinance, or third-party right
• To infringe upon our intellectual property rights or the rights of others
• To submit false, misleading, fraudulent, or inaccurate information
• To harass, abuse, insult, harm, defame, threaten, intimidate, or discriminate
• To upload or transmit viruses, malware, or harmful code
• To spam, phish, scrape, crawl, or collect personal information without permission
• To interfere with or bypass website security features
• To place fraudulent orders or misuse discount codes, promotions, returns, or customer service

We reserve the right to terminate or restrict access to our website or services for violations of these prohibited uses.

18. No Subscription or Recurring Billing Unless Stated

DialUpDuo does not currently offer recurring subscription products unless clearly stated on a product page or checkout page.

If we offer subscriptions, automatic renewals, free trials, memberships, or recurring billing in the future, the material terms, pricing, billing frequency, cancellation method, and related details will be disclosed before purchase.

19. Disclaimer of Warranties

We do not guarantee that our website or services will be uninterrupted, timely, secure, or error-free.

Except where expressly stated by us, our website, services, and products are provided "as is" and "as available" to the fullest extent permitted by law, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties or representations that products, services, information, or other materials purchased or obtained from us will meet every expectation or that any website errors will be corrected. Nothing in these Terms limits warranty rights that applicable law does not allow to be limited.

20. Limitation of Liability

To the fullest extent permitted by law, DialUpDuo LLC and our owners, employees, contractors, suppliers, service providers, and partners will not be liable for any indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, services, or products.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms or your use of our website, services, or products will not exceed the greater of the amount you paid us for the product or service giving rise to the claim, or one hundred U.S. dollars ($100).

Because some states or jurisdictions do not allow certain exclusions or limitations of liability, some of the limitations above may not apply to you, and our liability will be limited to the maximum extent permitted by law.

21. Indemnification

You agree to indemnify, defend, and hold harmless DialUpDuo LLC and our owners, employees, contractors, suppliers, service providers, and partners from any claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms, your misuse of our website or products, content you submit for custom orders or reviews, or your violation of any law or third-party rights.

22. Disputes, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED THROUGH INDIVIDUAL BINDING ARBITRATION INSTEAD OF A COURT TRIAL, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION, UNLESS YOU OPT OUT WITHIN 30 DAYS AS DESCRIBED BELOW.

Talk to us first. Most issues can be fixed with a quick conversation. Before starting arbitration or any other proceeding, you agree to contact us at contact@dialupduo.com with a written description of the problem and give us 60 days to try to resolve it informally. We agree to do the same before bringing a claim against you.

Agreement to arbitrate. If we cannot resolve a dispute informally, you and DialUpDuo agree that any dispute, claim, or controversy arising out of or relating to these Terms, our products, or your use of our website will be resolved by binding arbitration on an individual basis, rather than in court. This agreement is governed by the Federal Arbitration Act. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, available at www.adr.org. Arbitration fees will be allocated as provided in those rules, and for claims under $10,000 you may choose to have the arbitration conducted by telephone, by video, based only on written submissions, or in person in your home county. The arbitrator can award the same individual relief a court could, and the arbitrator's decision is final and binding except for any appeal rights under the Federal Arbitration Act.

Exceptions. Either of us may bring an individual claim in small claims court instead of arbitrating, and either of us may seek injunctive relief in court to protect intellectual property rights. Nothing in this section prevents you from reporting issues to or seeking relief from a federal, state, or local government agency.

Class action and jury waiver. YOU AND DIALUPDUO EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. Claims may be brought only in an individual capacity, and the arbitrator may not consolidate more than one person's claims unless everyone involved agrees in writing.

Coordinated filings. If 25 or more similar arbitration demands are filed against us with the help of the same or coordinated counsel, the AAA's rules and fee schedules for multiple consumer case filings will apply, and the demands will be batched and resolved in stages as those rules provide.

Your right to opt out. You may opt out of this arbitration agreement and class action waiver, with no effect on any other part of these Terms, by emailing contact@dialupduo.com within 30 days of your first purchase or your first acceptance of these Terms, whichever is earlier. Your email must include your name, the email address used for your order, and a clear statement that you want to opt out of arbitration.

Severability of this section. If the class action waiver is found unenforceable as to a particular claim, then that claim, and only that claim, must proceed in court, and the rest of this section still applies to all other claims. If this entire section is found unenforceable, then Section 26 (Governing Law) applies and disputes will be resolved in the state or federal courts located in Maricopa County, Arizona.

23. Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law, and the remaining parts will remain valid and enforceable.

24. Termination

These Terms remain effective unless terminated by either you or us.

You may stop using our website at any time. We may suspend or terminate your access to our website or services if we believe you have violated these Terms or used our website in a harmful, fraudulent, or unlawful way. Sections that by their nature should survive termination, including Sections 12, 19, 20, 21, and 22, survive.

25. Entire Agreement

These Terms, together with any policies referenced on this page, including our Privacy Policy, Shipping Policy, and Return Policy, make up the entire agreement between you and DialUpDuo regarding your use of our website and services.

Our failure to enforce any part of these Terms does not waive our right to enforce that part later.

26. Governing Law

These Terms and any separate agreements for products or services provided by DialUpDuo are governed by the laws of the United States and the State of Arizona, without regard to conflict of law principles, except that the Federal Arbitration Act governs Section 22. Subject to Section 22, any dispute not subject to arbitration will be resolved in the state or federal courts located in Maricopa County, Arizona, and you consent to their jurisdiction.

27. Changes to These Terms

You can review the most current version of these Terms of Service on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. For material changes, we will update the "Last updated" date at the top of this page and, where required by law or where you have an account, take reasonable steps to notify you. Your continued use of our website or services after changes are posted means you accept the updated Terms.

28. Contact Information

Questions about these Terms of Service can be sent through our Contact Page or by using the floating chat button on our website.

You can also contact us by email at contact@dialupduo.com.

DialUpDuo LLC, Phoenix, Arizona, United States.