Return Policy

Last updated: June 12, 2026

30-Day Hassle-Free Returns

We want you to love what you get from DialUpDuo, but if something is not quite right, we've got your back. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item should be in the same condition you received it, unused, and in its original packaging where possible. You'll also need your order number or proof of purchase.

To start a return request, contact us through our Contact Page or use the floating chat button on our website. Please include your order number and a quick note about what is going on so we can help faster.

Refunds

Once we review your return, we'll let you know whether the refund has been approved. If approved, your refund will be sent back to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us again through our Contact Page or use the floating chat button on our website.

Damages and Issues

Please inspect your order when it arrives and contact us right away if your item is defective, damaged, or if you received the wrong item. We'll review the issue and help make it right with a replacement, a repair, or a refund.

For damaged items, please contact us through our Contact Page or use the floating chat button on our website. Include your order number and photos of the item and packaging so we can evaluate the issue as quickly as possible.

Exceptions and Non-Returnable Items

Some items cannot be returned or refunded, including custom products, personalized products, and made-to-order items with approved custom details. This exception never applies when the problem is on our end: if a custom item arrives damaged, defective, or different from the design you approved, we will make it right.

If you have questions about whether your item is eligible for return, please reach out through our Contact Page or use the floating chat button on our website before starting a request.

Custom and Made-to-Order Items

Some custom or made-to-order items may require a mock-up, color confirmation, or design approval before we make your order. If approval is needed, delayed replies may delay processing and shipping.

Custom items are made specifically for your order, so they are not eligible for return unless they arrive damaged or there is a mistake with the item. Please double-check spelling, colors, and design details before you submit your order or approve a mockup.

Return Shipping

If your return is approved, we'll provide the next steps for sending the item back. Return instructions may vary depending on the item and reason for return.

If the return is due to our error or a damaged item, we cover return shipping. For other returns, you are responsible for return shipping costs, and original shipping costs are not always refundable. If you have questions about your specific order, contact us through our Contact Page or use the floating chat button on our website.

Your Statutory Rights

Nothing in this policy limits any rights or remedies you have under applicable consumer protection law. We currently ship only within the United States. If we expand internationally in the future, customers in regions with statutory withdrawal rights, such as the European Union's 14 day right of withdrawal, will receive those rights, keeping in mind that those laws exempt personalized and made-to-order goods.

Need Help?

We're happy to help. Reach out through our Contact Page or use the floating chat button on our website. Small-shop humans are standing by, probably with too much coffee.

For shipping timelines, tracking questions, and delivery details, please review our Shipping Policy.