Shipping policy
Shipping Policy
Last updated: August 1, 2026
Made-to-Order Shipping
At DialUpDuo, most items are made, packed, and shipped with care from Arizona. We are a small online gift shop, so your order is handled by real humans, not pulled from a giant mystery warehouse.
Where We Ship
DialUpDuo currently ships within the United States only. We hope to expand to more locations in the future, so stay tuned.
Processing Times
Processing times can vary by item and order volume, but most orders are made and packed within 1-2 business days.
Some custom or made-to-order items may take longer, especially if the design requires extra setup, color changes, or a mockup approval. If we need to confirm details before making your item, we may follow up by email. Delayed replies may delay processing and shipping.
Shipping Times
Shipping time depends on the carrier and destination. Most U.S. orders arrive within 3-5 business days after they are shipped, but delivery estimates can vary during busy seasons, holidays, or weather delays.
You'll receive tracking information once your order ships. Please refer to the tracking information provided for your order for the most accurate delivery updates.
| Shipping Method | Usual Transit Time |
|---|---|
| USPS Ground Advantage | 2-5 business days |
| USPS Priority Mail | 1-3 business days |
Free Shipping
Free shipping is available on eligible U.S. orders over $40. This is a great excuse to bundle a few small gifts together. Very practical. Very dangerous for your cart.
Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address that you provided, but if a package comes back to us as undeliverable, we'll contact you and work out reshipment. Reshipping an order returned because of an address error may require a new shipping payment.
Shipping FAQ
Can I change my shipping address after placing an order?
If your order has not shipped yet, we'll do our best to help. Please contact us as soon as possible with your order number and the updated shipping address.
You can reach us through our Contact Page or by emailing contact@dialupduo.com.
Once an order has shipped, we are not able to change the delivery address.
Why hasn't my tracking updated yet?
Tracking can take 24-48 hours to update after a label is created or the package is scanned by the carrier. This is especially common during busy shipping seasons.
If your tracking has not updated after a couple of days, contact us through our Contact Page or email us at contact@dialupduo.com and we'll help take a look.
My package looks stuck or lost. What should I do?
If your package has had no tracking movement for 5 or more business days, we recommend contacting USPS first since they have the most direct access to package scans and local delivery details.
You can find USPS help here: USPS Customer Service.
You are also welcome to contact us through our Contact Page or email us at contact@dialupduo.com. We'll help however we can, including filing a carrier claim where appropriate, and work with you to figure out the next best step. If a package is confirmed lost in transit, we will replace it or refund you.
Can I get my order faster?
We do not currently offer guaranteed express shipping, but if you need something quickly, contact us before placing your order. We'll let you know what may be possible based on the item, current order volume, and shipping timeline.
Contact us here: Contact Page.
You can also email contact@dialupduo.com if you have a quick question.
Do custom orders take longer?
Sometimes. Custom or made-to-order items may require extra setup time or email confirmation before we make them. If a mockup or approval is needed, replying quickly helps us keep your order moving.
What if my item arrives damaged?
If your order arrives damaged, please contact us with your order number and photos of the item and packaging. We'll review the issue and help make it right.
Contact us here: Contact Page.
For returns, refunds, or damaged item details, please review our Return Policy.
Still have questions?
We're happy to help. Reach out through our Contact Page or email us at contact@dialupduo.com. Small-shop humans are standing by, probably with too much coffee.